False bookings, and why honest guests can ignore them
A false booking is made under a name that is not your own, from someone else's number, as a joke, or is one of these followed by a no-show.
This entry sounds serious, but it is about a small number of cases. A normal booking, made honestly and then cancelled or missed, is never a false booking.
The four cases
- The booking used a name that is not the booker's own.
- It came from a phone number or an account belonging to another person.
- It was a joke, with no visit intended.
- One of the three cases above, followed by nobody at the door.
What happens
For a false booking, or for a visit that ended because a limit was pushed, the house writes a short note for its own records. The note holds the date, what happened, and the name and number used. It is kept for a year, and nobody outside the house reads it. It is used for one thing only: to decide whether a later booking from that name is taken. The privacy page explains how to object to a note or ask for a change. If the facts point to a crime, the house may tell the police.
A missed booking
If you booked in your own name and then could not open the door, that is an ordinary cancel. The notice rules in the cancellation entry apply, and nothing else.